Terms of Service

These Terms of Service govern your access to and use of our Services. Please read them carefully, as they form a binding agreement between you and us.

1. Who we are

These Terms are between you (“you” or “Customer”) and Reactable (the “Company,” “we,” “us,” or “our”). “Reactable” includes our websites, applications, reports, tools, consulting services, and related offerings (collectively, the “Services”).

2. What these Terms cover

These Terms apply to:

• Our websites and web applications;
• Any accounts you create;
• Any reports or outputs we provide (including assessments, scoring, recommendations, and AI-assisted analysis);
• Any paid plans, trials, or professional services you purchase, unless a separate written agreement says otherwise.

If you have a signed statement of work, master services agreement, or other written contract with us, that contract controls if it conflicts with these Terms.

3. Eligibility and authority

You represent that:

• You are at least 18 years old (or the age of legal majority where you live);
• You can form a binding contract; and
• If you use the Services for a company or organization, you have authority to bind that entity. In that case, “you” refers to the entity.

4. Accounts and security

If you create an account, you agree to:

• Provide accurate information and keep it up to date;
• Keep your login credentials confidential; and
• Promptly notify us of any unauthorized access or security issues.

You are responsible for activity under your account unless caused by our breach of these Terms.

5. The Services are informational; no professional advice

Our Services may provide:

• Technical debt assessments;
• Software architecture and code quality evaluations;
• Security and compliance-oriented observations;
• Business and operational recommendations; and
• AI-assisted summaries and pattern detection.

Important: Our outputs are informational and based on the inputs and access you provide. They are not legal advice, financial advice, tax advice, or a substitute for professional judgment. You are responsible for decisions you make based on the Services, including due diligence and risk acceptance.

If your use case involves regulated decisions (e.g., hiring, credit, housing, insurance, legal determinations), you must use appropriate professional review and safeguards.

6. Customer responsibilities

You agree to:

• Use the Services only for lawful purposes;
• Ensure you have the right to provide us any code, repositories, documents, credentials, or other materials you submit or connect (“Customer Content”);
• Configure access controls appropriately (including repo permissions, secrets management, and environment separation);
• Use reasonable security measures on your side (e.g., MFA, access reviews);
• Review and validate outputs before relying on them in business decisions; and
• Comply with any usage limits and policies described in your plan.

7. Acceptable use

You will not (and will not allow others to):

• Use the Services to violate laws or third-party rights;
• Attempt to gain unauthorized access to systems or data;
• Probe, scan, or test vulnerabilities in a way that harms systems or violates applicable law;
• Upload malware or attempt to disrupt the Services;
• Reverse engineer or extract source code from our Services except where the law allows and only to the extent permitted;
• Use the Services to build or train competing products based on non-public aspects of the Services; or
• Circumvent usage limits, paywalls, or security controls.

We may suspend or terminate access if we reasonably believe your use violates this section or poses risk to the Services, our customers, or others.

8. Customer Content and access to your systems

8.1 Your ownership

You retain ownership of Customer Content. We do not claim ownership of your repositories, code, documents, or data.

8.2 License to operate the Services

You grant us a limited, non-exclusive license to use Customer Content only to:

• Provide, maintain, and improve the Services;
• Generate reports and deliverables you request;
• Troubleshoot and support your use; and
• Comply with legal obligations.

8.3 Sensitive data and secrets

You agree not to provide us unnecessary sensitive data (for example: health information, payment card data, government IDs, or secrets such as private keys and passwords) unless we explicitly request it and both parties agree on appropriate handling.

We may use automated safeguards to avoid ingesting secret-adjacent files or content. However, no safeguard is perfect, and you remain responsible for controlling what you connect or upload.

8.4 Third-party systems and integrations

If you connect third-party services (e.g., Git providers, ticketing systems, cloud platforms), you authorize us to access those systems as configured by you. You are responsible for third-party terms and any fees those providers charge.

9. Plans, trials, fees, and taxes

9.1 Fees

If you purchase a paid plan or services, you agree to pay the fees displayed or agreed in writing. Unless stated otherwise:

• Fees are non-refundable;
• Subscriptions renew automatically at the stated interval; and
• You authorize us (or our payment processor) to charge your payment method.

9.2 Taxes

You are responsible for any taxes or duties, except for taxes based on our net income. We may collect sales tax if required.

9.3 Changes

We may change pricing, plan features, or usage limits with reasonable notice. Changes apply at renewal unless required sooner by law or to address abuse/security.

10. Intellectual property

10.1 Our IP

We own all rights in the Services, including software, design, branding, and documentation, excluding Customer Content.

10.2 Feedback

If you provide feedback (ideas, suggestions, feature requests), you grant us a perpetual, worldwide, royalty-free right to use it without restriction or compensation.

10.3 Deliverables and reports

Unless your written agreement says otherwise:

• We grant you a non-exclusive right to use reports and deliverables we provide for your internal business purposes.
• You may share reports with your advisors (e.g., attorneys, investors) provided they agree to reasonable confidentiality, and you remain responsible for their use.

11. Confidentiality

We will treat Customer Content and non-public information you provide as confidential and use it only to provide the Services, except:

• If it becomes public without our fault;
• If we independently develop it without using your confidential information; or
• If disclosure is required by law (in which case we will try to give you notice unless prohibited).

If you need stronger or customized confidentiality terms, we can execute a separate NDA or agreement.

12. Privacy and security

Our Privacy Policy describes how we collect and use information and is incorporated into these Terms by reference. We take reasonable steps to protect the Services and your data, but no system is 100% secure.

13. Availability and changes to the Services

We aim for reliable service, but we do not guarantee uninterrupted availability. We may:

• Modify, suspend, or discontinue features; or
• Perform maintenance that may affect availability.

When feasible, we will provide advance notice of material changes.

14. Third-party services and links

The Services may include third-party services, integrations, or links. We do not control them and are not responsible for their content, security, or practices. Your use of third-party services is subject to their terms.

15. Disclaimers

To the maximum extent allowed by law:

• The Services and all outputs are provided “as is” and “as available.”
• We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
• We do not warrant that the Services will be error-free, secure, or meet your requirements.
• Any metrics, scores, or recommendations are estimates based on available information and may be incomplete or incorrect.

Some jurisdictions do not allow certain disclaimers; in that case, the disclaimers apply to the fullest extent permitted.

16. Limitation of liability

To the maximum extent permitted by law:

• We will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, goodwill, business interruption, or loss of data, even if we were advised of the possibility.
• Our total liability for all claims related to the Services will not exceed the greater of:
  1. the total amount paid by you for the Services giving rise to the claim; or
  2. $1,000.

This limitation applies to all theories of liability (contract, tort, negligence, strict liability, etc.).

17. Indemnification

You agree to indemnify and hold harmless the Company and its officers, directors, employees, and contractors from claims, liabilities, damages, and expenses (including reasonable attorneys’ fees) arising from:

• Your Customer Content;
• Your use of the Services in violation of these Terms or the law; or
• Your violation of third-party rights.

18. Suspension and termination

18.1 By you

You may stop using the Services at any time. If you have a subscription, you can cancel renewal as described in your account or order form.

18.2 By us

We may suspend or terminate access if:

• You breach these Terms;
• Your use creates security risk or service disruption; or
• Required by law.

Where reasonable, we will provide notice and an opportunity to cure.

18.3 Effect of termination

Upon termination:

• Your right to use the Services stops;
• Certain sections survive (including IP, confidentiality, disclaimers, limitation of liability, indemnification, and governing law).

19. Governing law and venue

These Terms are governed by the laws of the State of Minnesota, without regard to conflict of law rules.

Exclusive venue: Any dispute must be brought in state or federal courts located in Hennepin County, Minnesota, and you consent to that jurisdiction and venue.

20. Changes to these Terms and versioning

We may update these Terms from time to time. If changes are material, we will provide reasonable notice (for example, via the Service, email, or by posting a notice on the site). Continued use after the effective date means you accept the updated Terms.

Version history

• v1.0.0 — Initial version (February 18, 2026).

21. Contact

For questions about these Terms: